Refund Policy

Last updated: October 28, 2026

1. Overview

This Refund Policy explains how refunds work for bookings arranged through Booking Nodex. Most travel products are subject to the rules of the airline, hotel or supplier providing them, and refunds are processed according to those rules.

2. Refundable vs Non-Refundable Fares

• Refundable fares – may be refunded in full or in part, minus any supplier penalties and applicable service fees.
• Non-refundable fares – generally cannot be refunded. In some cases, taxes or unused portions may be recoverable, or the airline may issue a travel credit.
• The fare type and its rules are explained to you before you confirm your booking.

3. Airline-Initiated Changes

If an airline cancels your flight or makes a significant schedule change, you may be entitled to a refund or a free change according to the airline's policy and applicable regulations. We will help you understand and request what you are eligible for.

4. Service Fees

Service fees charged by Booking Nodex for arranging, changing or cancelling a booking are disclosed before payment. Service fees are non-refundable once the service has been provided, unless required by law or otherwise stated at the time of booking.

5. How to Request a Refund

• Contact us by phone at +1 877-479-3948 or email info@nodexgloballlc.com.
• Provide your booking reference, passenger name(s) and reason for the request.
• We will review the supplier rules and confirm the refundable amount before submitting your request.

6. Refund Timelines

Once approved by the airline or supplier, refunds are usually returned to the original payment method within 7–30 business days. Some airlines may take longer. Timelines depend on the supplier and your bank.

7. Travel Credits & Vouchers

Where an airline issues a credit or voucher instead of a cash refund, its value, validity and conditions are set by the airline.

8. Chargebacks

If you have a concern about a charge, please contact us first so we can try to resolve it quickly. Disputes raised directly with your bank may delay the resolution.

9. Non-Refundable Components

A booking is often made up of several parts — flights, hotels, transfers, tours and visas. A refund of one component does not automatically mean the others are refundable. Each is assessed against its own supplier rules, and any amount we are able to recover on your behalf will be passed to you in full, minus the service fee disclosed at booking.

10. No-Shows & Partially Used Tickets

If you miss a flight or do not use part of your itinerary without cancelling first, the unused portions may lose all value and any onward or return sectors may be cancelled automatically by the airline. If your travel is only partly used, we will check whether a refund of unused taxes, surcharges or later sectors is available under the fare rules.

11. Force Majeure & Extraordinary Circumstances

Where a trip cannot proceed because of circumstances beyond our control — natural disasters, pandemics, war, strikes, government travel bans, airport closures or severe weather — refunds, rebooking and credits are governed by the supplier's policy for such events and by any applicable regulation. We will always present the options the supplier makes available and help you choose.

12. Currency, Card & Bank Charges

Refunds are issued in the currency in which the original payment was taken. Your bank or card issuer may apply currency conversion, foreign transaction or processing charges, and exchange-rate movements may mean the amount you finally receive differs slightly from the amount originally paid. These charges are outside our control.

13. Good-Faith Discretion

Where the supplier rules allow no refund, we will still check with the airline or hotel whether a waiver, goodwill credit or exception applies on humanitarian or medical grounds. We do not promise a positive outcome, but we will make the request for you and tell you the answer we receive.

14. Dispute Resolution

Please raise any refund concern with us first at info@nodexgloballlc.com or +1 877-479-3948. We will investigate and respond in writing. If the matter cannot be resolved between us, it shall be settled under the governing law and jurisdiction stated in our Terms & Conditions.